Abbey follow-up. Sort it out!

A few weeks after I last wrote I was dismayed to receive my bank statement and about £4,000 had gone out. This has now been sorted out and I have the money back but what a palaver!

Firstly, I can’t believe they queried one tiny transaction of about £14 and let 2 huge ones go out from some obviously bogus Australian outfit. (Having gone through my statement carefully, it looks like there were a couple of small dodgy transactions in fact. I gather this is quite common as they’re testing out to see if you notice before hitting you with the big ones).

Secondly, why is the fraud dept. closed after 5 in the evening and at weekends? I wasn’t aware criminals kept regular 9-5 hours.

Thirdly, why is it impossible to speak to someone who is actually based in England? In the event, I decided to ring the local branch who said (as I expected) that all they could do if I went down there was ring the fraud dept. themselves. After some chat, the woman said she’d ring them for me on Monday morning and assured me it would get sorted and agreed they were idiots letting those transactions go through just after they’d queried me on some piddly ones which I had made

Please Abbey - sort out your customer service!